Richard Smith

Senior Director, Global Product Training, JLG Industries

Richard (Rick) Smith is senior director, product training, at JLG Industries, Inc. He is responsible for all aspects of JLG® product training globally, including service, sales, and Train-the-Trainer programs. He oversees curricula design, program development, and program implementation. In addition, he manages training at four JLG facilities and several partner locations in the United States.

Rick joined JLG in 2011, and led the effort to create and launch JLG University, an online learning environment for JLG product training that now includes more than 40,000 registered users across the globe. Rick brought nearly 25 years of experience as a training
manager to JLG, having worked for Anheuser-Busch, Carpenter Technology, and General Physics Corp.

Rick holds a master’s degree in instructional technology from Boise State University (Boise, Idaho) and a bachelor of science in industrial psychology from Albright College (Reading, Pennsylvania.). In addition, he served in the U.S. Navy as an electronics technician.

My Sessions

Virtual Training in the Access Industry

Room B4

This session will look at how virtual training provides a safe place to practice and learn and improves the confidence of those that are first time operators.

Work Track